Company Policies

Your satisfaction as a customer is vitally important to us. However, we do realize that issues arise. Our company policies are clearly listed here for your convenience in the unlikely event that you have an issue that may require additional assistance.

Minimum Orders

All orders require a minimum purchase of $300 for NEW accounts. There is no minimum order requirement thereafter for existing customers who are re-ordering.

Manufacturers Suggested Retail Price (MSRP) Policy

At Donna Devlin Designs, we are passionately committed to our dedicated business partners, loyal customers and their pets. In order to maintain the integrity of our brand and fairness across the different retail outlets selling our line, we have determined an MSRP. We kindly expect all retailers to adhere to this policy and price Donna Devlin Designs products accordingly.

Selling above MSRP is supported, but we ask that items are not priced below the suggested price. We respectfully ask that you do not sell our products on Ebay or other similar sites.

Thank you.

Returns & Exchange Policy

Returns are accepted if there is a defect in the product in all circumstances.

If you receive an item that is damaged, please contact us. Include your date of purchase and a description of the defective merchandise so that we may rectify the situation. Damages and shortages must be reported within 72 hours of receipt. Please save all packing material for inspection.

To avoid returns, we suggest you double check all measurements before ordering or contact our customer service department with any questions before placing an order.

In the event a return is necessary, we will gladly oblige as long as the following conditions are met:

• The merchandise has not been used.
• The merchandise is not past 30 days before the postmarked return.
• The returned merchandise is in its original packaging, complete with sizing tags.
• The returned merchandise is unworn, unwashed and in pristine condition.
• We reserve the right to refuse returns if items have been used or are missing tags, etc.

If you find that a pattern is no longer for sale, you may exchange it for another one of equal value. (We reserve the right to refuse items that are not in original packaging, complete with sizing tags, unworn, unwashed, and in pristine condition.)

Back Order / Discontinued Items

In some infrequent situations, we may take your order and later discover that an item is not available (i.e., out of stock or discontinued). In such cases, we will notify you immediately by phone or email about the issue. You will have the option to cancel the order, or wait for back order, or receive your order.

Any Clearance, Sale, Personalized, Custom Order, Costumes or Holiday Items

Any clearance, sale, personalized, custom order, costumes or holiday items will not be accepted for return.

Returns Shipping

If you do not receive your merchandise within 21 days of your original order, please contact us immediately.

You are responsible to provide us with the correct mailing address. If your purchase has to be reshipped because of insufficient address, you will be billed all shipping costs.

We will accept a return or exchange on items once per item. If you need to return an item more than once, a 50% restocking fee will apply.

Return Instructions

We recommend shipping your item back with a carrier that provides tracking as we are not responsible for lost/stolen packages. Please note that you are responsible for shipping & handling charges when returning to Donna Devlin Designs.

1. Send us an email with the following information: sales@donnadevlin.designs
2. Name, Address, Order #, or Product Name and details (size and color/pattern if applicable), and reason for your exchange.
3. You will receive a Return Authorization Number (RA#) via email.
4. Please clearly mark the box with your RA# and pack all materials along with your packing receipt.

Please send returns to:
Donna Devlin Designs
RMA# XXXX
6182 Westport Lane
Naples, FL 34116-5422

Payment Policy

Donna Devlin Designs securely accepts PayPal, Visa, MasterCard, American Express and Discover.

Delivery and Shipping

Donna Devlin Designs attempts to ship within 48 hours of order. Domestic orders are shipped via insured UPS Ground Service or insured USPS. Expedited shipping can be accommodated via UPS overnight, 2 day or 3 day services upon request and for an additional charge.

All orders are shipped from Florida. Shipping and handling charges will apply to all orders under $300.00. We offer FREE UPS GROUND SHIPPING for all orders over $300.00 (in the continental U.S. only).

If you have any questions about our products, pricing or policies, call us at 239.348.0800 or email info@donnadevlin.designs. We will be happy to help you with your order!

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